Tele 2
Europe´s leading alternative telecom operator
Solution Development Case Study
Solution Development Case Study
ABOUT PROJECT
Our services include:
Planning and project management
Coordinating development cycle, user behaviour analytics, market analysis, cooperation with other 3rd parties involved with Teke2 projects.
Communication with internal stakeholders.
Software architecture & development
Provided solutions for e-commerce, Tele-sales, Active-sales, B2B KAM
Mobile apps & responsive websites
"Moje Tele2" - customer selfcare responsive website and mobile apps, "Kupi bon" - prepaid voucher refill mobile app.
Supply chain management & integrations
Automatization of logistic processes through integration with all partners involved in the process of realization of sales or post-sales logistics processes.
Planning and project management
Coordinating development cycle, user behaviour analytics, market analysis, cooperation with other 3rd parties involved with Teke2 projects.
Communication with internal stakeholders.
Software architecture & development
Provided solutions for e-commerce, Tele-sales, Active-sales, B2B KAM
Mobile apps & responsive websites
"Moje Tele2" - customer selfcare responsive website and mobile apps, "Kupi bon" - prepaid voucher refill mobile app.
Supply chain management & integrations
Automatization of logistic processes through integration with all partners involved in the process of realization of sales or post-sales logistics processes.
2011
2012
2013
2014
2015
2016
2017
PLANNING AND PROJECT MANAGEMENT
In 2016 we took over development of the Self-Care project "My Tele2".
MT2 is redesigned as a multi-platform solution-responsive web, Android and iOS mobile apps(currently in development). MT2 users have abiliity to manage all Tele2 services - subscription changes, activation fees, roaming packages, the consumer survey, paying bills, etc.
Currently we are integrating One-Click payment in cooperation with Erste Bank, when the process is complete it will turn Self-Care into another sales channel.
In 2017, as part of Tele2 "Digital First" initiative - a major focus has been placed on the Web and Self-Care. Web is in the process of a complete redesign, Self-Care will be expanded with an additional set of functions and both will merge into one homogeneous application.
MT2 is redesigned as a multi-platform solution-responsive web, Android and iOS mobile apps(currently in development). MT2 users have abiliity to manage all Tele2 services - subscription changes, activation fees, roaming packages, the consumer survey, paying bills, etc.
Currently we are integrating One-Click payment in cooperation with Erste Bank, when the process is complete it will turn Self-Care into another sales channel.
In 2017, as part of Tele2 "Digital First" initiative - a major focus has been placed on the Web and Self-Care. Web is in the process of a complete redesign, Self-Care will be expanded with an additional set of functions and both will merge into one homogeneous application.
SOFTWARE ARCHITECTURE & DEVELOPMENT
Web
Covers the sales of prepaid vouchers and devices for all, new and existing, prepaid and postpaid customers with the subscription management - switching from other networks etc. Presentation of Tele2 services, tariff voice and mobile data portfolio and customer support.
Tele-sales
The telephone sales channel, which we developed together with Tele2, that currently has over 200 working active agents within Tele2 and partner agencies.
Tele-sales channel is primarily focused on retention and customer win back.
B2B KAM
Special channel developed for Tele2 Key Account Managers for bulk order processing for business users.
Covers the sales of prepaid vouchers and devices for all, new and existing, prepaid and postpaid customers with the subscription management - switching from other networks etc. Presentation of Tele2 services, tariff voice and mobile data portfolio and customer support.
Tele-sales
The telephone sales channel, which we developed together with Tele2, that currently has over 200 working active agents within Tele2 and partner agencies.
Tele-sales channel is primarily focused on retention and customer win back.
B2B KAM
Special channel developed for Tele2 Key Account Managers for bulk order processing for business users.
CASE STUDIES
